Home – Symphony Online-Store™

Enterprise B2B Ordering Portal Integrated
with Warehouse Fulfilment

Symphony Online-Store™ is an enterprise B2B ordering portal designed to simplify order capture while preserving the operational control required by modern warehouse and fulfilment environments. It provides a familiar ordering experience for customers, outlets, branches, distributors, or internal users, while inventory availability, fulfilment logic, and commercial rules remain governed by backend systems such as warehouse management systems (WMS). Designed for execution-driven operations, Symphony Online-Store functions as an enterprise ordering platform that ensures orders entering the fulfilment pipeline are validated, accurate, and aligned with warehouse constraints from the outset.

Simplifying Enterprise Order Capture Without Exposing Backend Complexity

Many organisations still rely on emails, spreadsheets, or manual processes to capture orders, introducing inefficiencies and operational risk before fulfilment begins.

Symphony Online-Store addresses this challenge by providing a controlled B2B order management portal that:

Users place orders through a simple interface, while backend systems determine how orders are fulfilled—ensuring accuracy, consistency, and operational readiness.

Warehouse-Integrated Ordering with WMS Connectivity

Symphony Online-Store operates as a warehouse-integrated ordering system, connecting front-end order capture directly to fulfilment operations.

It integrates natively with Symphony WMS and can also be connected to third-party WMS platforms, enabling order capture integrated with WMS without manual intervention.

Key integration capabilities include:

Real-time order submission into warehouse fulfilment workflows
Automated order status updates across fulfilment stages
Scheduled synchronisation of product master data and inventory balances
Support for multi-warehouse fulfilment logic
Optional credit and order validation during order placement

This ensures that only fulfilment-ready orders are released into warehouse operations.

Applicable Across Multiple Enterprise Scenarios

Symphony Online-Store supports a wide range of operational models:

Logistics Providers

Enable customers to submit replenishment or distribution orders through a secure logistics order portal.

Brand Owners and Distributors

Support outlet, franchise, or distributor ordering via a controlled B2B replenishment system.

Manufacturers

Facilitate inter-warehouse or inter-factory replenishment from central inventory locations.

Multi-Site Enterprises

Standardise order capture across regions and business units using a single enterprise ordering platform.

Core Capabilities

B2B Ordering Portal (Order Capture)

Intuitive, mobile-friendly interface
Product browsing, search, and categorisation
Cart-based ordering with validation controls
Order tracking and fulfilment status visibility
Order history and re-ordering
User and access management

Administration and Operational Control

Store, customer, and user configuration
Role-based access control
Product and pricing management
Order status handling and exception visibility
Configurable order limits and cart expiration rules
Credit validation and order control rules
Notifications and operational dashboards

Delivered as Part of the Symphony Logistics Execution Environment

Symphony Online-Store is delivered as a standalone module within the Symphony Logistics Suite™, operating as a cloud-based B2B ordering system on Symphony Cloud. This provides a secure and reliable foundation for enterprise order capture while keeping the focus on execution rather than platform complexity.

Key Benefits

Centralised B2B ordering portal for enterprise users

Reduced reliance on emails, calls, and manual processing

Improved order accuracy and warehouse readiness

Real-time visibility into order status and inventory availability

Scalable rollout across customers, locations, and regions

Fast Onboarding and Scalable Rollout

A structured onboarding approach enables rapid deployment:

Request

Share store structure and integration requirements

Confirm

Finalise configuration and connectivity

Configure

Manage products, users, and business rules

Publish

Go live and begin capturing orders

Part of the Symphony Logistics Suite™

Symphony Online-Store provides a controlled order capture layer that feeds directly into warehouse fulfilment, bridging customer-facing ordering and backend execution without compromising governance.

Looking to modernise enterprise order capture while maintaining fulfilment control?
Talk to our consultants to explore how Symphony Online-Store, a B2B ordering portal integrated with WMS, can support your business requirements.

Enterprise B2B Ordering Portal Integrated
with Warehouse Fulfilment

Simplifying Enterprise Order Capture Without Exposing Backend Complexity

Symphony Online-Store addresses this challenge by providing a controlled B2B order management portal that:

Warehouse-Integrated Ordering with WMS Connectivity